Shipping Information
We’re committed to getting your handmade treasures to you safely and efficiently
Complimentary Shipping Destinations
Malaysia (West & East)
We offer complimentary shipping for the following destinations: Malaysia (West & East). Enjoy complimentary shipping on orders of USD 125 / RM 500 or more. Please note: Complimentary shipping applies to orders with a total weight of up to 1kg. Orders exceeding this weight may be subject to additional shipping charges.
Other Destinations
Shipping rates for other destinations will be calculated at checkout based on your location and order weight.
Shipping Details
Processing Time
Orders are typically processed within 14 business days
Packaging
All items are carefully packaged to ensure safe delivery
Delivery Time
5-10 business days for complimentary shipping destinations
Tracking
Tracking information provided for all shipments
Refund & Return Policy
Change of Mind:We do not provide refunds for change-of-mind purchases.
Cancellation of Orders:
Our site does not support order cancellations directly. If you need to cancel your order, please contact us at hello.putandpaper@gmail.com , provided your order has not yet been processed. A 6% fee of the total order value will be deducted from the refund to cover payment processing fees. Refunds will be issued to your original payment method. Once the parcel has been fulfilled (i.e., tracking number provided), our Refund Policy will apply.
Refunds for Faulty or Damaged Items:
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and a refund for store credits.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You will receive instructions on how and where to send your package. Items sent back to us without first requesting a return through email will not be accepted.
You can always contact us for any return question at hello.putandpaper@gmail.com
